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Model Boats Website

Home

Forum

Build Blogs

Media Gallery

Boat Clubs & Lakes

Events

Boat Harbour

How-To Articles

Plans & Docs

Useful Links

Forum

Artesania Latina

just emailed artesania latina to congratulate them on their now world wide atrocious, crap

customer service

.😁

5 years ago by keithtindley

Forum

Plan printing

Hi all just thought I would share this with you after searching for somewhere to have some plans blown up and printed. I found there

customer service

s very helpful and the quality of there prints to be very Sharp and crisp. I have no affiliation with these but will be using them again. http://www.copycentre.com/index.php

6 years ago by kmbcsecretary

Response

H.M.S. BRAVE BORDERER

If its of any help I run a all wood Perkasa with one motor (came from a old battery power tool) powered with a lead acid 12 volt, so as you can imagine its heavy. But she will plane as per any photo you can find on the NET. 😊 You state that you are waiting for parts from HK, is your BB a Hooben model ?. I purchased one of these and found the moulding of the transom to be atrocious and the company's

customer service

to be non existent.

6 years ago by bikerjohn57

Response

Glue from Humbrol!

It's nice to see

customer service

at work.Kudos to Cornwall Model Boats.

6 years ago by Donnieboy

Forum

Westbourne Models

DO NOT order from Westbourne. There have been many complaints on various forums about their lack of service and concern for the customer (myself included). It appears (from another forum) that the shop is boarded up and they only trade via the internet now. But, DO NOT order over the net. I did a few months ago and when I eventually found out that they didn't stock the props I wanted, I cancelled the order and was assured a full refund would be paid. They did not, and after chasing numerous times had to get my credit card company involved. BTW, when I did once get through on the phone and I said I'd sent an email, the guy on the phone said they don't bother with emails as there's so many backed up at their email address!!! It's a shame their website is so slick but the

customer service

'aint.

7 years ago by red110kev

Forum

Westbourne Models

Hi Peter, lost my trust in Westbourne when i visited the shop 2 years ago, popped in just looking (like you do) 3 o'clock friday afternoon was only there about 5 minutes when the guy behind the counter demanded i bought something or leave, great

customer service

(i dont think)

7 years ago by jarvo

Forum

Is westbournemodel@ co serious?

Westbourne has been criticized for poor service and Cornwall Model Boats praised for good. Would suggest readers also add Model Dockyard to their lists of reputable suppliers. I am a relatively new customer, being recommended to them by a friend. All my earlier transactions were fine; but with my latest, the goods were unreasonably delayed in the great intestine of the postal service. After about 5 weeks of waiting Model Dockyard replaced and reshipped the order at their expense, totally without quibble. Over two mail deliveries I have received my original order and now it's replacement. That is the type of service that deserves recognition, would recommend this company to anybody.

8 years ago by Rowen

Forum

Is westbournemodel@ co serious?

could it be that they don't give a ****. Any business that has performed with as little consideration for

customer service

is not going to take note of comments on websites like this. To them we are lost anyhow until their income starts to fall they will just keep on keeping on.

8 years ago by Haverlock

Forum

Is westbournemodel@ co serious?

If these stories are true then I think a complaint should be registered with trading standards, perhaps with list of complainants. Unless someone lodges an official complaint nothing will change. I use Cromwell Model boat ... Excellent

customer service

8 years ago by Tall Paul

Forum

wanted 40ghz receiver futaba

I did see a post somewhere re the 40Mhz/35Mhz from someone who worked at Futaba. I have tried it and never had any bother to be honest range wise. Another reason for going to 2.4Ghz is less interference from other users or electrical noise from the motor or speed controller. You can pick up Planet RC systems from Ebay or Howes Models sometimes a little lower than Cornwall model Boats. That said though the

customer service

at Cornwall MB is excellent. Personally I would go with a more known manufacturer such as Futaba, Spektrum, JR, Graupner etc if you feel you will get the bug and continue with modelling

9 years ago by andy_mart

Forum

dissapointed

well thats another day without a reply despite sending a second mail 👎 ,I even offered to drive down to them to sort it. Sorry but thats just really bad

customer service

!!!

11 years ago by bassman

Response

'just built' or 'years of war' look

finally got a mail saying it has been dispatched, hope the kit is better than the

customer service

!! (unanswered mails and 3 weeks to deliver)

11 years ago by bassman

Forum

WESTBOURNE MODEL CO.

cant vouch for westbournes poor

customer service

, Ive used them once or twice via the phone and have had the opertunity to visit the small shop they operate from ! as to the issue with graupner , they have recently been bought by another company , and are still trading , Ive just placed an order for micro magic spares from my local model shop , fratton models in portsmouth . jon

11 years ago by triumphjon

Forum

WESTBOURNE MODEL CO.

HI Ralph I am sure most suppliers are eager to meet their customer's expectations but as we both live in the UK our experience may not reflect service overseas. Personally I have had few if any problems with suppliers both here and abroad but I may just have been lucky. I do agree that unanswered emails and phone calls are unacceptable and it would certainly make me very wary of dealing with any firm acting in this way.

11 years ago by Dave M

Forum

WESTBOURNE MODEL CO.

Really bad

customer service

not to answer emails or phone calls, especially to overseas customers, who will be put off buying from British suppliers generally. Much better service is available from other UK suppliers, especially one in Cornwall.

11 years ago by ralphwilmot

Forum

WESTBOURNE MODEL CO.

there is no excuse for poor

customer service

, they only have to reply,its just manners! sorry to hear about graupner going bust, another rc model company bites the dust. What motors were you after?

11 years ago by pmdevlin

Forum

Aerokits 34'' Fire Tender

Good point re soldering Robert, Dave, I doubt the commercially available buzzer type alarm systems would manage each cell discharge, maybe running the boat, and checking the cells via a balance charger for example every 4 mins or so, then when you have a guide of run time under neaviest load conditions, you can just time your runs accordingly. This looks like it will measure individual cells. http://www.xtremecx2.com/servlet/the-164/Xtreme-LED-fdsh-Lipo-Alarm-Kit/Detail Xtreme are "upgrade" parts for RC Heli's, I regularly use a USA company www.miracle-mart.com If you email fao Kim, she is excellent at

customer service

, they are the main distributors for Xtreme products, if you require any info , something like this might do the job?

15 years ago by pmdevlin

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