I have requested further information, although not holding my breath that they'll get back with anything useful. A few things have crossed my mind, there are data rows with special characters in them, although this is harmless, lots of emoji's of course, but that's acceptable within the utf8mb4 character set. There are a few blob data types, where json data is stored, none contain anything harmful though.
More concerning is that they are even scanning the databases... that does mean they're checking through all user data. Not that there's anything overly sensitive in there (I always treat it as public anyway in case it's ever hacked, so no passwords are stored there, no bank details or anything), but there are websites which do store such things. I personally think it's wrong that they do this. Albeit a robot that does it...
If spam is in the database, it's pretty harmless unless it's executed on the website and there are measures in place to prevent code from being surfaced.
All web hosts are as bad as each other. They do do some things right, the files are daily backed up, the database will now be daily backed up with the files. Generally the support is quite good, not hours on the phone
, more minutes. It's just they generally blame the customer for websites going down before they check if it's them.