Perhaps you would like a story connected to me receiving my birthday present of American Beauty.
It was July 2001 and my son was holidaying in the Mississippi area and saw a large towboat for the first time and decided it would be a present for his dad!
He went to a model shop and ordered the kit plus 2 barges to be sent low cost by container to the UK. (They group stuff together until it is viable to send)
The kits arrived very quickly, I was surprised and checked the packaging. The cost was enormous over ยฃ200. Which was more than the kit cost at that time!
The model shop had just sent it all by air instead of following the instructions.
When I undid the packaging the kit was there plus another large kit for another boat, not the barges.
I contacted my son who at the time lived in Germany and he contacted the model shop and they said sorry but..... I think they had a staff member who was not the brightest soul etc. They said send it back not offering to foot the cost!
I said I would persue it this end and contacted the importers J Perkins I think. I spoke to a lady and she was very helpful and said she would sort it out as she was travelling to USA in that area as part of her business.
Now you may wonder why I mentioned the dates? Well time was moving on the lady mentioned arrived in USA. It was now August and a day or so later 9/11 happened.
So my kind lady was stranded in USA for a week, but during that time she arranged for 2 barge kits to come to me.
When she arrived back I was asked where my local model shop was and 2 days later they phoned me saying they had a parcel for me.
So the importers in the UK really stepped up to the plate and sorted out a difficult situation many thanks to them.
The extra kit I sold at cost to a Magazine although I do not remember it being reviewed. My son got most of the postage money back from Barclaycard.
All is well that ends well but it would kave been much better if the kit had been worth all that effort!
Hope I have not bored you all.
Roy
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